Shipping & Returns Policy

  1. Shipping Methods and Charges: We offer various shipping options to ensure timely and reliable delivery of your orders. The available shipping methods and charges will be displayed during the checkout process. Shipping fees are calculated based on the destination and the selected shipping method.
  2. Order Processing Time: Once your order is placed and payment is confirmed, we will process and dispatch your items within 3 business days. Please note that processing times may be slightly longer during peak seasons or holidays.
  3. Estimated Delivery Times: Delivery times may vary depending on the shipping method and your location. Estimated delivery times will be provided during the checkout process. Please note that unforeseen circumstances, such as customs delays or extreme weather conditions, may impact delivery times.
  4. Tracking Information: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your package and estimated delivery date.
  5. International Shipping: For international shipments, please be aware that customs and import duties may apply, and these fees are the responsibility of the customer. Customs policies vary by country, so we recommend checking with your local customs office for more information.

Refund and Return Policy:

  1. Eligibility for Returns: If you are not satisfied with your purchase, you may request a return or exchange within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  2. Return Process: To initiate a return, please contact our customer support team to request a return authorization. We will provide you with instructions on how to return the item. Please securely package the product to prevent damage during transit.
  3. Refund Process: Once the returned item is received and inspected, we will notify you of the status of your refund. If the return is approved, a refund will be processed to your original payment method within15 business days. Please note that shipping fees and any applicable customs duties are non-refundable.
  4. Defective or Damaged Items: In the rare event that you receive a defective or damaged item, please contact our customer support team immediately. We will work with you to resolve the issue promptly and provide a replacement or a full refund, including any shipping fees incurred.
  5. Exchanges: If you wish to exchange an item for a different product or size, please contact our customer support team. We will guide you through the exchange process, and any price differences or shipping fees will be communicated before proceeding with the exchange.

Please keep in mind that our shipping and refund policies are subject to change, and any updates will be reflected on our website. If you have any questions or need further assistance, feel free to reach out to our customer support team. We value your satisfaction and are committed to providing the best shopping experience possible. Thank you for choosing QinXian Technology!